These Terms and Conditions set out the basis on which Flowers Anerley ("we", "us", "our") provides e-commerce flower delivery services to customers in Anerley and the surrounding areas. By placing an order via our website for flower delivery, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.
Our online flower delivery services are tailored for residents and customers of Anerley and nearby locations. These terms do not affect your statutory rights under UK consumer law but are intended to clarify our service and your responsibilities when using Flowers Anerley.
For the purpose of these Terms and Conditions:
2.1. Orders for flower delivery in Anerley and the surrounding areas can be made exclusively through our website. By placing an order, you confirm that all information provided is accurate, complete, and up-to-date.
2.2. When your order is received, we will send a confirmation detailing the items ordered, recipient details, delivery address, and any additional requests you have made. This confirmation does not constitute acceptance of the order but is to acknowledge we have received your request.
2.3. Orders are subject to acceptance and availability. Flowers Anerley reserves the right to reject any order at our sole discretion, for reasons including but not limited to: insufficient stock, inability to deliver to your specified address, incorrect payment details, or suspected fraudulent activity.
2.4. If we are unable to fulfil your order, we will notify you and arrange a substitute product or a refund for the amount paid.
3.1. Product images, descriptions, and prices are listed on our website. Whilst we do our best to ensure accuracy, minor variations in colour, appearance, or flower choice may occur due to seasonal availability or supply chain factors.
3.2. If certain flowers or items are unavailable at the time of your order, we reserve the right to substitute with products of similar value and quality to ensure timely flower delivery within Anerley and neighbouring areas. We will inform you of any significant changes wherever possible.
3.3. Flowers and plant life are perishable goods, and longevity depends on environmental conditions and care. Guidance on caring for your flowers is available with each delivery but ultimate responsibility rests with the recipient once delivery has been made.
4.1. All prices displayed on our website for flower delivery in Anerley and the surrounding region are inclusive of VAT unless otherwise stated. Any additional charges, such as delivery fees, will be clearly stated before checkout.
4.2. Pricing is subject to change without prior notice but changes will not affect orders which have already been accepted and paid for.
4.3. Payments must be made in full at the time of ordering via our accepted payment methods, which may include major debit and credit cards. Your payment will be processed at the time your order is placed.
4.4. We use secure third-party payment gateways to process payments. Flowers Anerley does not store your card details on our servers.
4.5. If payment is not authorised, your order will not be processed. We are not responsible for any bank charges incurred by you as a result of payment processing.
5.1. Flowers Anerley offers delivery services to Anerley and surrounding local areas. Delivery estimates are provided at the time of order but are not guaranteed unless stated as a guaranteed service.
5.2. We make every reasonable effort to deliver flowers on your selected date. In exceptional circumstances outside of our control (such as extreme weather, courier delays, or supply issues), deliveries may be delayed. We will notify you as soon as possible in the event of a significant delay.
5.3. If the recipient is unavailable at the time of delivery, we may leave the bouquet or product with a neighbour or in a safe location and will inform you where possible. Alternatively, we may attempt a re-delivery or arrange for collection, subject to additional charges if required.
5.4. It is your responsibility to ensure the delivery details provided are complete and accurate. We accept no liability for failed or delayed deliveries due to incorrect or incomplete recipient information.
6.1. If you wish to cancel or amend your order, please notify us as soon as possible. As most flower arrangements are made to order and can be perishable, cancellation terms are as follows:
6.2. Amendments to your order (such as changes to delivery address, recipient, or message) must be made at least 24 hours in advance of scheduled delivery. We may not be able to accommodate changes requested after this time.
6.3. In the unlikely event we are unable to fulfil your order, we will contact you to arrange an alternative or provide a full refund.
7.1. As flowers are highly perishable, returns are generally not possible except in circumstances where there has been a problem with your order (such as incorrect items, damaged goods, or non-delivery due to our error).
7.2. If you are dissatisfied with your order, please contact us within 24 hours of delivery, providing photographic evidence where possible. We may offer a replacement, a partial refund, or a full refund depending on the circumstances.
7.3. Refunds will only be issued to the original payment method. We aim to process refunds within 7 working days of confirmation.
8.1. Flowers Anerley will not be liable for:
8.2. Our total liability to you in respect of any losses arising under or in connection with any order shall not exceed the value of your order.
8.3. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under English law.
9.1. All content on the Flowers Anerley website, including images, text, graphics and trademarks, is the property of Flowers Anerley or its licensors.
9.2. No content from the website may be copied, reproduced, stored, republished, or used for commercial purposes without written consent from Flowers Anerley.
10.1. We collect and process personal data in accordance with UK data protection laws. Please consult our Privacy Policy for further details on how we use and safeguard your information.
11.1. We reserve the right to amend these Terms and Conditions at any time. Changes will be published on our website and will not affect existing orders. Your continued use of our services after such changes constitutes acceptance of the revised Terms.
12.1. These Terms and Conditions, and any dispute or claim relating to them or to any order, shall be governed by and interpreted in accordance with the laws of England and Wales.
12.2. You agree that the courts of England and Wales will have exclusive jurisdiction over any dispute arising from these Terms or in relation to any order placed for flower delivery with Flowers Anerley.
13.1. No delay or failure by Flowers Anerley to exercise any right or remedy shall constitute a waiver of that or any other right or remedy.
13.2. If any provision of these Terms is found to be unlawful, invalid or unenforceable, it shall be deemed severed from the rest of the Terms which will remain in full effect.
13.3. These Terms and Conditions constitute the entire agreement between you and Flowers Anerley regarding e-commerce flower delivery services for customers in Anerley and surrounding areas.
Note: These Terms and Conditions apply to all orders placed for online flower delivery in Anerley and neighbouring locations.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 149 Anerley Rd, London, SE20 8EF.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Anerley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Anerley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
