Our Returns & Fresh Flower Guarantee for Anerley Customers
Fresh Flower Guarantee in Anerley
At Flowers Anerley, we take immense pride in being the trusted local florist for homes and businesses throughout Anerley and the surrounding areas. Our commitment to delivering only the freshest, most beautiful flowers forms the heart of our service. We back every bouquet and arrangement with our Fresh Flower Guarantee so you can order in total confidence.
Damaged-On-Arrival Policy
We pack each order with care, but on rare occasions, flowers may be damaged in transit. If your flowers arrive damaged or not in the condition you expect, please let us know as soon as possible, ideally on the day of delivery. We may request a clear photo of the damaged flowers to help us quickly resolve the issue. Our priority is to arrange a prompt replacement or refund for you, ensuring your satisfaction with every order.
Freshness Window & Quality Standards
Our Fresh Flower Guarantee promises that every hand-tied bouquet you receive is fresh and vibrant. Flowers Anerley sources flowers daily so that you can expect your arrangement to look its best for a minimum of five days from the delivery date, provided they are cared for according to our included instructions. If you believe your flowers are not as fresh as promised within this window, please contact us right away so we can investigate and resolve the matter.
Refunds & Replacement Options
Should your flowers fall short of our Fresh Flower Guarantee or arrive in less-than-perfect condition, Flowers Anerley offers the flexibility of either a direct refund or a replacement bouquet. Refunds will be processed via your original payment method, while replacements are typically arranged for delivery at your earliest convenience. We strive to make this process as quick and hassle-free as possible for all our Anerley clients.
Complaints & Feedback Process
Your satisfaction is important to us. If for any reason you are not happy with your flowers or our service, we encourage you to get in touch promptly. Complaints can be made by contacting our team with your order details, outlining the issue you have experienced. Every complaint is investigated individually, and our team aims to provide a resolution within two working days. Your feedback helps us continually improve our trusted service throughout Anerley.
Trusted Local Florist, Serving Anerley
Flowers Anerley is proud to be a leading, reliable flower shop in the area. We serve both households and local businesses, always striving to deliver the highest standards of quality and customer care. Choosing Flowers Anerley means opting for a florist known for its dedication and local expertise.
Thank you for trusting Flowers Anerley for your special occasions and everyday floral needs. We look forward to serving you and standing behind our Fresh Flower Guarantee, now and in the future.
